I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture if you watched any teen comedy in the '80s. it's clear that malls are where we live!
I met Gemma my wife when she was 12. She had a schoolgirl crush on me and her dad had arranged for her to meet me. Later she started coming to my concerts but I only got to know her well after her mother died. I rang to see how she was and that's how it started.