Design in its broadest sense is the enabler of the digital era - it's a process that creates order out of chaos that renders technology usable to business. Design means being good not just looking good.
You have no idea how humiliating it was as a boy to suddenly have all your clothes your toys snatched by the bailiff. I mean we were a middle-class family it's not as if it was happening up and down the street. It made me ashamed I felt dirty.