This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers but it's hard for them to tell you what they want when they've never seen anything remotely like it.
I don't know Dr. Rosenberg. I have never met her I have never spoken or corresponded with this woman. And to my knowledge she is ignorant of my work and background except in the very broadest of terms.