Grief is a bad moon a sleeper wave. It's like having an inner combatant a saboteur who at the slightest change in the sunlight or at the first notes of a jingle for a dog food commercial will flick the memory switch bringing tears to your eyes.
We tried to set up a company that patterned ourselves after Southwest in all the fun the spirit the great people the smile the efficiency side of it but we've added some extras that people aren't used to finding on Southwest.