Individual psychotherapy - that is engaging a distressed fellow human in a disciplined conversation and human relationship - requires that the therapist have the proper temperament and philosophy of life for such work. By that I mean that the therapist must be patient modest and a perceptive listener rather than a talker and advice-giver.
The people who are doing the work are the moving force behind the Macintosh. My job is to create a space for them to clear out the rest of the organization and keep it at bay.