The vast majority of large scale change efforts fail. Which means that the probability that you have actually experienced a failure and your people know that and are pessimistic therefore about trying something again is very high.
Design must reflect the practical and aesthetic in business but above all... good design must primarily serve people.
Really big people are above everything else courteous considerate and...
The toughest thing about the power of trust is that it's very difficult to...
All the problems of the world could be settled easily if men were only...
I did things I did not understand for reasons I could not begin to explain...
Great things in business are never done by one person. They're done by a...
Be a first rate version of yourself, not a second rate version of someone...
