With all the negativity going on in the world right now people need an escape. When you give them a hit record or a great record it allows them to escape for at least three to four minutes. They're not thinking bills or economy or immigration or war when you create that kind of ambiance.
I've drunk Amazon's free Diet Coke. Nothing makes more sense to me than a company trying to make bookselling into a profitable business. I'm not anti-Amazon and I'm not pro-publishers either. I'm pro-books.