Anyone working for a big company might be skeptical that a large business or even a strictly online business can form the same kind of friendly loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.
Even modern English people are imperious superior ridden by class. All of the hypocrisy and the difficulties that are endemic in being British also make it an incredibly fertile place culturally. A brilliant place to live. Sad but true.
