Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par it's our fault plain and simply.

The simple truth is that balding African-American men look cool when they shave their heads whereas balding white men look like giant thumbs.

I love watching amazing actors and actresses that you can't take your eyes off of because everything they are doing - even if it is just twiddling their thumbs or scratching their eye - it's just interesting.